Our Privacy Policy

Privacy Policy

FusionEdge IT Services (“we”, “us”, “our”) is committed to protecting the privacy of our clients, visitors to our website, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable data protection laws.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Includes your name, contact details (phone number, email address), physical address, and any other information you provide when you communicate with us or use our services.
  • Technical Information: Includes your IP address, browser type, operating system, and information about how you use our website, such as pages visited and links clicked.
  • Service Data: Information required to deliver our IT services, such as hardware and software information, diagnostic reports, and any other data related to resolving technical issues.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our IT support services, both remote and onsite
  • Facilitate communication and respond to inquiries
  • Process payments and manage billing
  • Improve our website and services by analyzing usage patterns
  • Keep you informed about updates, services, and promotions relevant to your interests
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party service providers who assist us with IT services, payment processing, customer support, and other operations. These providers are bound by confidentiality agreements.
  • Legal Authorities: When required by law, regulation, or legal process, or to protect our legal rights and interests.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or destruction. This includes secure data storage, encryption where applicable, and regular security audits.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device when you visit our site. You can modify your browser settings to decline cookies if you prefer, but this may affect your ability to use certain features on our website.

6. Your Rights

You have the right to:

  • Access your personal information that we hold
  • Correct any inaccuracies in your personal information
  • Delete your personal information, subject to legal requirements
  • Object to or restrict the processing of your personal information
  • Withdraw consent at any time, if consent is the legal basis for processing

To exercise any of these rights, please contact us at privacy@fusionedge.co.za.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, we securely delete or anonymize your data.

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates by posting the revised policy on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

FusionEdge IT Services
Email: privacy@fusionedge.co.za
Phone: +27 66 298 8920