1. Create an account here My Account.
2. Once created, click continue and you will be asked to upload your documents.
3. Select your use case: Business, Student, or Personal.
4. Upload required documents.
5. We verify your details and check affordability (allow up to 1 business day).
6. Once approved, a rental agreement and invoice will be sent for signing and payment.
7. The device is dispatched once payment clears.
8. Delivery takes 1–3 business days, depending on your location.

Business rentals are our primary offering and are usually approved faster.

• Director/member ID
• CIPC / company registration documents
• Proof of business address
• Company bank statement (last 3 months)

• South African ID or Passport
• Proof of residence
• Proof of enrollment (student card or letter)
• Bank statement (student or guardian)

Personal rentals are accepted and may require motivation.

• ID or Passport
• Proof of residence
• Recent bank statement
• Clear motivation for the rental

Approval is subject to verification and remains at Fusion Edge IT Solutions' sole discretion.

• Gauteng: 1–3 business days
• Outlying areas: 2–4 business days
• Courier Guy used by default
• Express delivery via Uber Business available
• Typical cost: Flat rate of R230

Any shipping damage must be reported within 24 hours of delivery.

Standard hardware warranty covers manufacturing faults only.

Accidental damage, liquid damage, misuse, and tampering are not covered and repair costs will be charged to the client.

It is highly recommended that the client insures their rental device(s).

Loss or theft:

In the event of loss, theft, fire damage, or irreparable damage, the client remains fully liable for the replacement value of the device and any included accessories.

Any security deposit held will be applied toward the outstanding replacement cost. Deposits are security deposits only and do not limit the client's liability.

If you do not opt in:

• The client is responsible for logistics
• Inspection and diagnostic fee of R500 applies per device

If you opt in:

• We cover logistics
• Priority repair or replacement
• Alternate or temporary device provided in most cases

Optional protection does not cover theft, loss, intentional damage, negligence, or unauthorized repairs.

• We make use of recurring invoices.
• Same billing date every month.
• 3-day grace period if you contact us.
• Non-payment may result in remote restriction, lockout, or recovery of the device.
• Late payments may incur reasonable administrative and collection fees.

To keep rental devices secure, compliant, and properly licensed, admin (administrator) access is granted by request.

Each rental device is set up with:

• A standard user account for day-to-day use
• A Fusion Edge IT managed administrator account
• A Microsoft account (used for activation, licensing, and recovery)

This setup allows us to:

• Ensure Windows and optional Microsoft Office are properly activated
• Maintain device security and system stability
• Assist with recovery in the event of issues, theft, or non-return

We do not access your personal files unless required for technical support, recovery, or legal purposes.

Need to install software?

No problem. Simply send us a request with the software name and purpose. Admin access or installation is approved very quickly.

Technical support:

Rental fees cover the use of the device only and do not include general IT support, software troubleshooting, data recovery, virus removal, printer setup, email configuration, or assistance with third-party applications.

Technical support is available on request and billed separately. Time spent diagnosing, configuring, or resolving client-specific software and hardware issues is chargeable, regardless of whether the issue is related to the rental device.

Clients are responsible for maintaining their own backups. Fusion Edge IT Solutions is not liable for any loss of data.

This approach protects both the renter and supplier, while still giving you access to the tools you need to work.

• Normal wear is acceptable
• Damage may be deducted from the deposit
• Refunds are processed after inspection
• Returns are the renter's responsibility unless otherwise agreed

All rental devices remain the property of Fusion Edge IT Solutions unless purchased separately.

All rental devices are trackable.

• Remote lock or wipe may be triggered
• Used for theft, non-payment, or non-return